Zonka Feedback

Zonka Feedback is an AI-powered customer feedback and intelligence platform designed to help organisations collect, analyse, and act on customer sentiment across multiple channels. The platform enables teams to run NPS, CSAT, and CES surveys with recurring schedules, multilingual capabilities, and location-level filtering. By capturing feedback across touchpoints, Zonka Feedback connects surveys, tickets, calls, and reviews into a single interface.

Artificial intelligence monitors responses in real time, groups feedback by themes and sentiments, explains score fluctuations, detects churn risks, and ranks key drivers by impact across locations, agents, and products. Users can also query feedback data directly using natural language through AI capabilities. The platform includes agentic workflows that automate issue routing, notifications, and follow-ups.

Every piece of feedback can be tagged by urgency and emotion, assigned to specific owners, converted into trackable cases with deadlines, and escalated via Slack, email, or Microsoft Teams. Zonka Feedback suits enterprises, mid-market businesses, and teams looking for comprehensive customer experience tools that combine survey collection with deep analytics and automated response handling. It offers over fifty native integrations with leading platforms such as Salesforce, Zendesk, HubSpot, Shopify, Intercom, Freshdesk, Google Reviews, and the Apple App Store, alongside CSV imports, webhooks, and an open API for custom workflows.

Enterprise features include ISO 27001 certification, GDPR and HIPAA compliance, single sign-on, role-based permissions, and data residency options in the US, Europe, Australia, and India.