UserVoice

UserVoice is an enterprise customer intelligence platform powered by AI designed to capture customer feedback from wherever it happens, enrich and understand it, and help teams decide, communicate, and close the feedback loop. Every signal stays connected to the underlying customer and revenue. The platform serves product, customer success, and revenue teams by bringing every piece of feedback into one place.

Customers are provided with a clear place to share ideas, while customer-facing teams can capture feedback directly from ongoing conversations and import existing data without starting over. UserVoice brings feedback together with account context, allowing AI to detect patterns, summarize ideas, and help teams ask better questions. Revenue, urgency, importance, and relevance make signals easier to defend, moving teams beyond raw vote totals alone to evaluate demand by factors such as customer segment and account value.

Users can prioritize ideas that matter, connect them to delivery, and keep internal teams and customers informed. The feedback loop closes when people can see what is being considered, what is planned, and what has shipped, including options to notify supporters when progress is made or a request goes live. The UserVoice AI Agent helps teams ask questions about feedback, summarize ideas, and analyze incoming customer signals inside the platform.

Additionally, a planned Model Context Protocol connection is intended to make governed UserVoice data available to Claude and other compatible assistants, letting teams use UserVoice context in external AI workflows while keeping the underlying evidence connected to its source. Developers can also use the Admin API for programmatic access, custom integrations, and structured data workflows.