Userpilot

Userpilot is an agentic product adoption platform designed to help teams understand user behavior, identify friction points, and improve software experiences without writing code. The platform closes the gap between user insights and in-app action by providing tools for user onboarding, feature discovery, and customer engagement. Key capabilities include event autocapture, path, funnel, trend and cohort reports, predictive analytics, and AI-driven insights with real-time notifications.

Teams can build in-app onboarding flows, tooltips, banners, spotlights, contextual nudges, and resource centres. For gathering feedback and measuring sentiment, Userpilot includes NPS and CSAT surveys across in-app, mobile, and email channels, complete with behavioral logic and feedback analytics. To understand the root cause of user drop-offs, the platform offers unlimited session replays, rage click detection, error tracking, and analytics-linked funnel replays with auto-masking that complies with GDPR, HIPAA, and SOC 2 standards.

The AI intelligence layer features Agent Lia, which analyzes product data, generates content, and executes actions, alongside agent analytics to optimize workflows in real time. Userpilot also supports MCP servers to bring product data into external AI tools like Claude, ChatGPT, Cursor, and Microsoft Copilot. It suits product, customer success, and marketing teams looking to guide new users to value, reduce customer support tickets, and spot upsell or churn-risk opportunities.

Enterprise-grade protection is ensured through SOC 2 Type II, GDPR, and HIPAA compliance.