Trustpilot Business

Trustpilot Business is a customer feedback and review management platform designed to help organizations collect, manage, and showcase buyer reviews. It serves ecommerce brands, retail businesses, and enterprises looking to establish public social proof and enhance discoverability in traditional and AI-driven search engines.

The platform provides multi-channel review collection, structured review display widgets, and reputation analytics. It also offers automated review request workflows, dedicated product and location review pages, and AI-assisted reply tools to streamline review management operations.

Key features

• Multi-channel collection: Collect customer feedback across online storefronts, physical locations, and post-purchase email or SMS invitations.
• Product and location reviews: Create dedicated review pages for individual SKUs and brick-and-mortar stores to improve search engine indexation.
• TrustBox widgets: Display verified ratings, customer sentiment, and reviews directly on websites using drag-and-drop display widgets.
• AI search analytics: Track brand visibility, sentiment, and search query trends across AI search engines and answer platforms.
• Competitor benchmarking: Compare TrustScores, rating trends, and customer feedback against industry competitors in custom dashboards.
• Governance and security: Control multi-domain access, manage user permissions, and protect customer data across global enterprise teams.