Smartlook

Smartlook combines session recordings with event-based analytics to help businesses discover what users are doing on their websites and mobile apps. The platform provides clear insights by letting teams watch user recordings, supported by advanced filtering capabilities that take users straight to crucial moments. It allows organizations to track how often visitors perform specific actions, use events as filters in recordings, and instantly access recordings of all drop-offs to fix issues.

Users can also analyze the most crucial page elements with an instant overview of where visitors click and how far they scroll. Visual maps show how users move through a website or app to determine whether user journeys work as expected. Furthermore, the platform allows teams to watch session recordings in the moments leading up to a crash to determine the cause and fix bugs without QA reproduction.

Smartlook has joined Cisco and its standalone product is gradually winding down as it transitions into Digital Experience Analytics within the Splunk Observability Cloud platform. Customers can continue using Smartlook until their paid plan ends or utilize its features via the Splunk ecosystem, which includes integrations with Real User Monitoring, Synthetics, and other Splunk products. The transition offers AI-powered capabilities to automatically surface key trends, detect anomalies, and accelerate decision-making, along with a revamped user segmentation engine.