Retently

Retently is an AI-powered customer feedback and voice-of-customer platform built to help ecommerce and retail brands collect, analyse, and act on customer sentiment. The platform allows users to collect Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys across every touchpoint in the customer journey. Omnichannel surveys can be sent via email, SMS, and in-app, allowing teams to time requests to critical moments in the user lifecycle.

An artificial intelligence customer experience agent analyses thousands of responses from surveys, reviews, and support tickets to identify operational issues, explain their significance, and recommend subsequent actions. Automated workflows can then route feedback, trigger follow-ups, and alert internal teams based on sentiment and urgency. Users can also leverage Model Context Protocol connections to pipe live feedback directly into Claude, ChatGPT, or other AI agents and clients.

Retently features native integrations with platforms like Shopify, Gorgias, and Klaviyo, alongside over twenty other tools commonly used by customer experience and marketing teams. Automated response workflows and team task creation enable organisations to close the feedback loop and convert detractors into promoters. The software suits ecommerce brands, retail businesses, and digital agencies aiming to systematically protect revenue and foster brand loyalty through structured customer experience management.