Refiner

Refiner is a customer feedback platform designed specifically for SaaS, fintech, and digital product teams. It enables organizations to capture user sentiment through contextual in-app, mobile, web, and email surveys directly where interaction happens.

The platform provides native mobile SDKs alongside web widgets and email embeds. Built for product-led growth teams, Refiner helps measure product-market fit, Net Promoter Score, Customer Satisfaction, and Customer Effort Score without spreadsheet overhead.

Refiner connects with existing product analytics tools, customer data platforms, and CRMs to trigger surveys based on specific user events or traits. It also provides a dedicated Model Context Protocol server for direct feedback analysis inside AI tools.

Key features

• In-app and mobile surveys: Delivers microsurveys using native SDKs for iOS, Android, React Native, and Flutter or via web JavaScript.
• AI response analysis: Automatically tags and translates open-text survey responses to identify feedback themes and sentiment.
• Targeted triggering: Displays surveys based on specific user attributes, country, language, page visits, or tracked behavioral events.
• Bi-directional data sync: Integrates with Segment and RudderStack to import user traits and sync response data back to data warehouses.
• Customizable design: Supports visual customization including custom branding, widget styles, colors, and custom CSS.
• MCP server integration: Exposes survey data to AI tools like Claude and ChatGPT through a Model Context Protocol server.