Khoros

Khoros is an enterprise customer engagement platform that unifies community interactions and social media management. The platform centers on two primary AI-native products: Aurora AI for enterprise community management and Iris AI for social channel operations.

Aurora AI acts as a community hub featuring forums, knowledge bases, ideation, and automated peer-to-peer support. Iris AI combines social listening, content publishing, automated moderation, and digital customer care across social networks into a single system of record.

A shared intelligence layer ingests community posts, social mentions, and support threads to surface operational trends and customer sentiment. Khoros targets large enterprise organizations requiring unified governance, multi-channel customer routing, and brand moderation at scale.

Key features

• Aurora AI community platform: Hosts forums, knowledge bases, and ideas with AI-powered Answer Assist that cites grounded community sources.
• Iris AI social management: Combines social publishing, listening, and digital care across networks into a single workflow.
• Social listening: Monitors brand mentions and customer conversations across billions of online sources in 187 languages.
• Automated moderation and routing: Directs inbound customer inquiries, moderates content based on policy, and suggests contextual responses.
• Rules-based agentic automation: Uses deterministic rules and orchestrators without LLM dependence to maintain full audit logs for community actions.
• Analytics and insight dashboards: Surfaces real-time trends, unanswered questions, productivity metrics, and customer sentiment across channels.