Chattermill

Chattermill is an AI-native voice of customer and feedback analysis platform that transforms fragmented customer feedback into decision-ready insights. The platform centralizes feedback from every single channel including surveys, reviews, contact center calls, support tickets, and social media to provide a unified view of the entire customer experience. Using its proprietary Lyra Agent, organizations can automate customer feedback analysis, ask questions to get analyst-quality answers backed by quantified evidence, and link every insight directly to real customer quotes.

Chattermill organizes and structures feedback at scale by applying AI models that tag and categorize every signal while enriching each data point with crucial context such as customer ID, channel, and location. It features proactive insights that deliver agentic customer intelligence automatically, identifying spikes, bugs, and market opportunities without manual searching. Built for enterprise-grade security and reliability, the platform includes anomaly detection, custom reports, advanced filters, and real-time alerting routed to tools like Slack, email, and Jira.

Chattermill suits customer experience, product, insights, and support teams looking to connect customer signals to business outcomes like retention, churn, and revenue. Notable integrations include Slack, Jira, Notion, ChatGPT, and Claude.