Canny

Canny is an AI-powered customer feedback management platform designed for product, sales, customer success, and marketing teams. It centralizes customer insights from multiple communication channels, support tickets, and sales calls into a single workspace connected to revenue metrics.

The platform automatically extracts feature requests from tools like Gong, Intercom, Slack, and Zendesk, as well as directly from users through a branded feedback portal. By tying feedback to user data and CRM deal values, Canny enables product teams to prioritize product roadmap decisions based on customer demand and financial impact.

Additionally, Canny offers a Model Context Protocol (MCP) server that connects Canny data directly to AI assistants. Teams can query feedback trends, build custom reports, and manage feature requests inside AI interfaces.

Key features

• Automated feedback capture: Uses AI to scan call transcripts, support tickets, and chat threads to extract feature requests.
• Feedback portal: Provides a branded portal where customers submit requests, vote on ideas, and follow public roadmaps.
• Revenue prioritization: Integrates with CRMs to display the revenue and deal size associated with specific feature requests.
• Deduplication and grouping: Merges duplicate requests automatically and organizes feedback by product area or theme.
• Engineering sync: Integrates with project management tools to push requests to development workflows and sync status changes.
• MCP server integration: Exposes over 60 tools to external AI clients for direct feedback querying and roadmap updates.