Bloomreach

Bloomreach is an agentic AI customer personalization platform designed for enterprise e-commerce brands, retailers, and digital businesses. Powered by its underlying AI engine, Loomi AI, the platform unifies real-time customer and product data from warehouses, order systems, and point-of-sale platforms to orchestrate personalized decisions across digital touchpoints.

The platform enables companies to deliver tailored experiences across email, SMS, mobile apps, web pages, and site search. By evaluating continuous user behavior, context, and intent signals, Bloomreach automates marketing actions and shopping assistance without relying on manual campaign orchestration.

Key features

• Loomi Marketing Agent: Generates complete, brand-compliant email marketing workflows from single user prompts based on integrated business data.
• Loomi Shopping Agent: Functions as an autonomous, conversational site associate that assists web shoppers and recommends relevant products.
• Omnichannel personalization: Orchestrates real-time customer messaging and content across email, SMS, mobile push, web pages, and digital ad channels.
• AI ecommerce search: Delivers intent-aware search results and automated product recommendations that adapt to shopper behavior over time.
• Loomi Connect: Connects custom AI agents and workflows to external software tools and surfaces through an open Model Context Protocol layer.