Yellow.ai

Yellow.ai is an agentic conversational AI platform built for enterprise customer experience and employee experience automation. The platform enables organizations to build, test, and deploy AI agents that handle natural language interactions across voice, chat, and email channels. It is designed for enterprises seeking to automate routine support requests and operational workflows at scale.

The platform uses a multi-LLM architecture featuring over fifteen large language models, allowing teams to route specific tasks to the most suitable model and avoid vendor lock-in. It supports multi-modal context, enabling interactions via text, images, audio, and video documents. Yellow.ai connects to corporate infrastructure through more than 150 pre-built integrations with systems like Salesforce, Zendesk, Genesys, and Nice.

Key features

• Agent Builder: Design, test, and deploy enterprise AI agents using natural language prompts and automated testing tools.
• Multi-LLM architecture: Choose from over 15 large language models to optimize task performance and operational flexibility.
• Omnichannel orchestration: Maintain continuous conversational context across text, voice, chat, and email interactions.
• Conversational knowledge base: Utilize agentic RAG capabilities to surface enterprise intelligence and generate accurate responses.
• Analyze module: Access real-time analytics to monitor agent performance, synthesize knowledge base content, and refine automated responses.
• Pre-built integrations: Connect with over 150 enterprise platforms including CRM and customer support suites.