tawk.to

tawk.to is a customer communication platform that brings multiple channels into a single inbox to help businesses handle enquiries, customer support, and sales interactions. The platform unifies live chat, web forms, voice channels, and messaging platforms such as WhatsApp into one dashboard so teams can stop switching between disparate tools. Conversations automatically generate customer profiles, logging history, contact details, organization data, and custom tags for future interactions.

When enquiries turn into issues or sales opportunities, users can track deals through pipeline stages, assign tickets, set reminders, and log tasks directly within the contact record. The system features built-in conversational AI capabilities to provide instant automated answers around the clock in multiple languages, allowing teams to review and correct answers to continuously improve performance. Users can also set up a public ideas portal and roadmap to collect customer feedback, votes, and feature requests.

Designed for businesses of all sizes from solo founders to large enterprises, tawk.to requires no developer resources for initial deployment. Setup involves copying and pasting a single snippet of JavaScript onto a website, or connecting via integrations for platforms like Shopify, WordPress, and Squarespace. Teams can manage conversations on the go using native applications available for iOS, Android, macOS, and Windows.

The platform is offered as a free solution for managing customer journeys from the first hello to closed deals and ongoing support.