Sierra

Sierra is a conversational AI platform designed to help businesses build better and more human customer experiences while driving revenue growth. The platform enables teams to create powerful AI agents quickly with or without engineering support. Using the Ghostwriter capability, users can upload standard operating procedures, transcripts, whiteboard photos, and audio recordings, or simply explain their goals in plain English to build a production-ready, multilingual, and multichannel agent equipped with built-in guardrails.

Businesses can deploy a single agent across multiple channels including chat, SMS, WhatsApp, email, voice, and ChatGPT. The platform features optimization tools that automate agent updates based on flagged issues and proactive insights, providing full visibility into every change so teams can review, validate, and ship with confidence. For performance analysis, Sierra offers Explorer, which provides ChatGPT-style deep research for conversations, alongside monitors to identify interactions needing extra attention, and experimentation features to run multivariate tests.

Long-horizon planning allows agents to break complex outcomes into specific steps that improve over days or months. Customer context features maintain memory connecting conversations, systems, and touchpoints to personalize interactions, while outcome optimization maximizes satisfaction and revenue while adhering to set guardrails. Proactive engagement triggers next-best-action workflows in response to real-world signals across any channel.

Sierra operates on outcome-based pricing, ensuring businesses only pay for the value delivered, and is designed with a commitment to trust, security, and compliance.