Jio Haptik

Jio Haptik offers enterprise-grade conversational AI agents designed to understand, interact, and enhance customer experiences across multiple channels. The platform combines a no-code and low-code builder with support for leading artificial intelligence models such as GPT, Llama, and Claude. Businesses can deploy intelligent agents across web, chat, and voice platforms, enabling automated phone calls and natural spoken interactions in over one hundred languages.

The system features advanced intent detection, context-aware responses, and multilingual fluency to manage large volumes of customer queries efficiently. Organisations can train AI agents using their own enterprise knowledge base, including PDFs, documents, spreadsheets, and website content, combined with product catalog data for accurate recommendations. The solution supports flexible live chat solutions, enabling AI agents to collaborate with human support teams by escalating complex queries and centralising interaction tracking.

Custom dashboards provide visibility into agent performance, user sentiment, and key metrics such as first-time resolution and net promoter scores. Built for security and scalability, Haptik complies with international frameworks including ISO, GDPR, CCPA, and SOC standards. It serves retail, ecommerce, and fintech enterprises looking to automate workflows and scale customer support operations.