Freshchat

Freshchat is an AI-powered omnichannel messaging platform designed to help organisations engage customers across multiple channels including websites, native apps, messaging platforms, email, and voice. It provides tools for channel freedom, allowing businesses to deliver seamless experiences across self-serve and agent-assisted interactions. The platform features AI-driven bots that can be easily created and deployed to scale support and handle routine inquiries.

A unified agent workspace gives support teams the necessary context by displaying past purchases, open issues, and conversation histories from any channel in one place. Furthermore, proactive customer journey features enable teams to engage users on web or messaging channels ahead of potential issues, turning routine interactions into revenue-generating opportunities. Administration and analytics tools provide insights into customer behaviour, team performance, and bot effectiveness to help businesses scale.

Freshchat also integrates with Freshdesk Omni for advanced ticketing, knowledge bases, and collaboration capabilities. It suits growing businesses and enterprises looking to consolidate customer support tools, control costs, and offer personalised support.