Crisp

Crisp is an AI-powered customer support platform designed to manage multichannel communications for businesses. It centralizes customer conversations across website live chat widgets, email, WhatsApp, Messenger, Instagram, and other channels into a single collaborative workspace.

The platform provides built-in tools for customer service, inbound sales, and marketing teams. Organizations can automate routine queries, organize customer data in an integrated support CRM, and publish help center articles for self-service support.

Crisp offers flat workspace-based pricing tiers that include a set number of agent seats, helping businesses maintain predictable operational costs as conversation volume increases.

Key features

• Omnichannel inbox: Centralize messages from live chat, email, social media, and messaging applications into one shared dashboard.
• AI support agent: Train automated AI workflows and bots on website content, help center documentation, and internal documents.
• Support CRM: Store visitor data, profile details, and conversation histories to personalize customer interactions.
• Knowledge base: Build and manage branded public help centers to enable self-service customer support.
• AI copilot: Assist human agents with automated answer suggestions, conversation summaries, and real-time response writing.
• Support analytics: Track team performance, response times, and daily customer satisfaction metrics.