Chatbase

Chatbase is an artificial intelligence customer experience platform that provides conversational agents to meet customers at every stage of their journey. The platform enables businesses to run support, sales, and product guidance operations 24 hours a day, 7 days a week. The customer support agent resolves complex support queries accurately across live chat, email, phone, and Slack.

The sales agent engages prospects, answers product questions, and guides conversations toward revenue. The product guidance agent helps customers find information and understand products with a clear, on-brand voice. Chatbase includes a helpdesk built for both AI and human agents to work from the same conversation.

Backstage acts as an agent offstage, allowing teams to ask about customers and receive summaries of issues, analytics on topics, sentiment, and trends. Procedures can be written in plain language and followed step by step with actions built in, and widgets let agents respond with interactive components rather than text alone. The platform features enterprise-grade security, adhering to compliance standards such as GDPR, SOC 2 Type II, and HIPAA, with data encryption at rest and in transit.

User data is only accessible to the AI agent and is not used to train models. Chatbase integrates with various customer relationship management systems and helpdesks to support automated workflows.