Description
Userback is a comprehensive user feedback software designed to streamline the process of collecting, understanding, and acting on user feedback for product teams. It provides a suite of tools that enable businesses to gather actionable insights directly from their websites and applications. Key features include customizable feedback widgets, user surveys, session replays, and browser extensions, all aimed at simplifying the feedback loop. The platform is built to address the common challenge of vague feedback, offering features like user identification, video recording, screen annotation, and session replay to provide rich context. This ensures that product managers, developers, and support teams have all the necessary information to understand issues and respond quickly, reducing back-and-forth communication. Userback also emphasizes efficient feedback management and resolution. It offers automation capabilities, integrations with popular project management and communication tools, and a public roadmap feature. This allows teams to leverage insights for continuous product improvement, resolve issues faster, and ultimately boost customer satisfaction. Userback is trusted by over 20,000 product teams and is SOC 2 Type II certified, ensuring data security and GDPR compliance.
Pros
- Collect unlimited feedback
- Unlimited seats for your team (Free plan)
- Seamless integrations with key tools across product management, development, and support
- GDPR Compliant
- SOC 2 Type II Certified
- Data encrypted in transit and at rest
- Visual feedback collection (screenshots, video, screen annotation)
- Session replays to understand user behavior
- User surveys for targeted feedback
- Automation for faster issue resolution
- Discounted access for startups, education, and charities
Cons
- Limited feedback availability (7 days) on the Free plan
- Limited feedback projects (2) on the Free plan
- Feature portal is an add-on and not included in base plans
- Advanced features like AI Assist, custom branding, and SSO are only available in higher-tier plans
